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Helpdesk

Manage support tickets, assign tasks to your team, and keep customers informed — all in one place.

Everything your support team needs

From ticket creation to resolution, Colistor Helpdesk covers the full support lifecycle.

Create, track, and resolve support tickets with ease. Organise by priority, category, and status to keep your queue under control.

Assign tickets to the right team members instantly. Balance workloads and ensure every request reaches the person best placed to resolve it.

Keep all ticket conversations in one thread. Internal notes and customer-facing replies stay neatly separated so nothing gets lost.

Let customers submit tickets without needing an account. Share a public link and start receiving requests immediately.

Automatic notifications keep customers and agents up to date at every stage — from submission through to resolution.

Clear status labels — Open, In Progress, Resolved, Closed — give everyone an accurate picture of where every ticket stands.

From first contact to resolved ticket in four simple steps.

A customer submits a ticket via the public portal or your team creates one directly inside the helpdesk.

The ticket is assigned to the appropriate team member based on category, priority, or workload.

The agent works through the ticket, communicates with the customer, and logs all actions in the thread.

Once resolved, the ticket is marked closed and the customer receives a confirmation notification.

Give your team the tools to deliver fast, consistent support — and give your customers the experience they deserve.